Legacy Plumbing, Heating and Cooling

Amazing service! We had a new water softener and sump pump installed. Unfortunately, the primary sump pump was a lemon, but Jake came out the next day after we discovered it wasn’t working and assessed the problem. After a second pump also turned out to be a lemon the third time was a charm. Would definitely recommend Legacy!!

Super nice and professional. Walked me through everything and answered all my questions.

Thought we had an issue with our heat pump and system on an extremely cold day on a Sunday. Since it was very late, they did not have a technician that could get to us right away, but Mindy was wonderful and let me know a way to run our system to make sure our house was heated (no one else I spoke with offered up this advice). I ended up having to call a different service to come take a look. They showed up and gave a quote to fix the issues for multiple thousands of dollars. I decided to hold off since Mindy had given us an option to heat the home and wait for a Legacy representative to come a take a look. Got on the schedule for Monday around noon. Around ten I received a call from Mindy letting me know the technician was on a job that would take a little longer than expected, but they will definitely be by to take a look today. Love the transparency and communication received here. Jake showed up as expected and was extremely professional and efficient. He took a look at the system and let me know what was really going on. Nothing was wrong with the system and it was working as intended, just looked a bit funny due to the extreme cold. Legacy saved me multiple thousands of dollars, didn't push a repair that wasn't necessary, and gave tips on running our system that no other company offered when I spoke with them. I will be calling Legacy for all needs that they cover moving forward. If it was possible I would give them a 10 star rating.

Legacy is great! Very timely and responsive! Same day service as well. Jake is very knowledgeable and helpful! Highly recommend Legacy for HVAC and plumbing needs.